{"id":10033,"date":"2023-05-04T11:48:20","date_gmt":"2023-05-04T11:48:20","guid":{"rendered":"https:\/\/test.mamuko.lt\/returning-the-goods\/"},"modified":"2023-05-04T11:48:21","modified_gmt":"2023-05-04T11:48:21","slug":"returning-the-goods","status":"publish","type":"page","link":"https:\/\/test.mamuko.lt\/en\/returning-the-goods\/","title":{"rendered":"Returning the goods"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10033\" class=\"elementor elementor-10033 elementor-86\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd3daa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd3daa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-92667c3 elementor-hidden-mobile_extra elementor-hidden-mobile\" data-id=\"92667c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-section elementor-inner-section elementor-element elementor-element-f905f2d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f905f2d\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:80,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4d0d162\" data-id=\"4d0d162\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4555001 btn-header elementor-widget elementor-widget-heading\" data-id=\"4555001\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-1\">GENERAL PROVISIONS<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4aa378 btn-header elementor-widget elementor-widget-heading\" data-id=\"e4aa378\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-2\">THE RIGHT TO WITHDRAW FROM THE AGREEMENT<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c2c353 btn-header elementor-widget elementor-widget-heading\" data-id=\"8c2c353\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-3\">RETURN\/EXCHANGE OF GOODS<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5143f btn-header elementor-widget elementor-widget-heading\" data-id=\"fe5143f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-4\">RETURNING THE GOODS DAMAGED ON DELIVERY<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d517b13 btn-header elementor-widget elementor-widget-heading\" data-id=\"d517b13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-5\">WARRANTY<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d508e1c btn-header elementor-widget elementor-widget-heading\" data-id=\"d508e1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#header-6\">WITHDRAWAL FROM A DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS FORM<\/a><\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/nav>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c705ea\" data-id=\"0c705ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99766ab elementor-widget elementor-widget-heading\" data-id=\"99766ab\" data-element_type=\"widget\" id=\"header-1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">GENERAL PROVISIONS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d726be elementor-widget elementor-widget-text-editor\" data-id=\"3d726be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>1. The following Return Policy and Warranty Terms and Conditions (hereinafter referred to as the \u201cTerms and Conditions\u201d) shall govern the rights and obligations of buyers who have purchased goods sold by UAB BIOGAMI (hereinafter referred to as the \u201cCompany\u201d) and who, for certain reasons, wish to return the goods, also the terms and conditions for returns\/exchange, and the terms and conditions of the warranty.<\/p>\n<p>2. TThe Rules shall apply to Buyers who have purchased goods in the online shop https:\/\/test.mamuko.lt\/.<\/p>\n<p>3. The Rules are drawn up in accordance with the Civil Code of the Republic of Lithuania (Valstyb\u0117s \u017einios, 2000-09-06, No. 74-2262), the Regulations of the State Food and Veterinary Service, and other legal documents regulating the activities of the Company.<\/p>\n<p>4. The Seller has the right to change\/update these Rules at any time. The Buyer may consult the amendments in the online shop https:\/\/test.mamuko.lt\/.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a9354 elementor-widget elementor-widget-heading\" data-id=\"42a9354\" data-element_type=\"widget\" id=\"header-2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE RIGHT TO WITHDRAW FROM THE AGREEMENT<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e8cee elementor-widget elementor-widget-text-editor\" data-id=\"18e8cee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5. The Buyer, a natural person (consumer), may, at any time within 14 days from the moment of receipt of the goods, withdraw from the Sale and Purchase Agreement entered into in the online shop without giving any reason, and return the goods purchased to the Seller.<\/p>\n<p>6. In order to withdraw from the Agreement, the Buyer must provide the Seller with a duly completed sample withdrawal form or a clear statement setting out the Buyer&#8217;s decision to withdraw from the Agreement. The withdrawal form can be found in Annex 1 to these Terms and Conditions.<\/p>\n<p>7. When returning the goods, the Buyer must provide the Seller with proof of purchase &#8211; a VAT invoice.<\/p>\n<p>8. Quality goods to be returned must be:<\/p>\n<p>8.1. Unused;<\/p>\n<p>8.2. Undamaged;<\/p>\n<p>8.3. In the original neat packaging (damage to the packaging does not include opening the package to inspect the goods);<\/p>\n<p>8.4. Complete (if an item is combined with other items in one set).<\/p>\n<p>9. The Seller shall have the right to refuse to accept the returned goods if they do not comply with the conditions set out in Clauses 8.1 to 8.4 of these Terms and Conditions.<\/p>\n<p>10. The costs of returning the goods shall be borne by the Buyer..<\/p>\n<p>11. Upon receipt of the returned goods and after assessing their condition (quality), the Seller shall refund the amount paid for the goods to the Buyer within 14 days at the latest and shall reimburse the costs of delivery. The amount paid shall be refunded to the Buyer using the same method by which the Buyer paid for the goods.<\/p>\n<p>12. Withdrawal and return of goods do not apply to Agreements in respect of the following:<\/p>\n<p>12.1. Goods made to the consumer\u2019s specific instructions, which are not pre-produced and which are made according to the consumer\u2019s personal choice or instruction, or goods that are expressly tailored to the consumer\u2019s personal needs;<\/p>\n<p>12.2. Perishable goods or goods that have a short shelf life;<\/p>\n<p>12.3. Packaged goods that have been unpacked after delivery and are not suitable for return due to health protection or hygiene reasons;<\/p>\n<p>12.4. Goods which, because of their nature, become indistinguishably mixed with other goods after delivery.<\/p>\n<p>13. The right to withdraw from a remotely concluded agreement within 14 days without giving a reason does not apply to legal persons.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8d08c elementor-widget elementor-widget-heading\" data-id=\"3d8d08c\" data-element_type=\"widget\" id=\"header-3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">RETURN\/EXCHANGE OF GOODS<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eb28c9 elementor-widget elementor-widget-text-editor\" data-id=\"9eb28c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>14. The Buyer shall have the right to lodge a complaint with the Seller about damaged goods by submitting to the Seller a claim in the prescribed form (Annex No.2 to these Terms and Conditions) and a document confirming the purchase of the goods &#8211; VAT invoice.<\/p>\n<p>15. Pra\u0161ymas gali b\u016bti pateikiamas tiesiogiai Pardav\u0117jui Prekybos patalpose arba elektroniniu pa\u0161tu sales@biogami.lt.The claim may be submitted directly to the Seller at the Seller\u2019s premises or by email to sales@biogami.lt.<\/p>\n<p>16. When submitting the claim, the Buyer must include the following:<\/p>\n<p>16.1. General information:<\/p>\n<p>16.1.1. The Buyer&#8217;s details: name, address, telephone number, method of payment for the goods (if a refund is requested);<\/p>\n<p>16.1.2. Information about the product: product name, quantity;<\/p>\n<p>16.1.3. Order details: order number, VAT invoice number, date of receipt;<\/p>\n<p>16.1.4. Details about the nature of the damage to the product.<\/p>\n<p>16.2. A request to the Seller, which may include:<\/p>\n<p>16.2.1. Replacement of the item, or<\/p>\n<p>16.2.2. A refund of the money paid for the Goods.<\/p>\n<p>17. The Buyer must, no later than 14 days after the submission of the claim, return to the Seller the goods for which a replacement or refund is requested.<\/p>\n<p>18. Upon receipt of the Buyer\u2019s claim, the Seller shall assess its reasonableness and shall replace the faulty product with a quality product or refund the Buyer\u2019s money paid for the product within 14 days at the latest.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097474f elementor-widget elementor-widget-heading\" data-id=\"097474f\" data-element_type=\"widget\" id=\"header-4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">RETURNING THE GOODS DAMAGED ON DELIVERY<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208abda elementor-widget elementor-widget-text-editor\" data-id=\"208abda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>19. Where goods are delivered to an address specified by the Buyer, the Buyer must inspect the packaging of the goods together with the courier at the time of delivery and assess whether the packaging is undamaged.<\/p>\n<p>20. Should the Buyer notice any damage to the packaging, the Buyer shall note this on the delivery note. The Buyer together with the courier shall inspect the goods in the package and, in the event of damage to the goods, the Buyer shall not accept the goods and the courier shall return the goods to the Seller. The Seller shall send to the Buyer, within 14 days at the latest, goods similar to those ordered by the Buyer.<\/p>\n<p>20.1. In the event where the Seller does not have the goods in stock and their delivery to the Buyer may take longer than 14 days, the Seller shall contact the Buyer and agree on a new delivery date. If the Buyer does not agree to the new delivery date, the Seller shall refund the money paid for the goods.<\/p>\n<p>21. If the Buyer accepts the goods and signs the delivery note, the goods shall be deemed to have been delivered in good quality and undamaged.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a10c582 elementor-widget elementor-widget-heading\" data-id=\"a10c582\" data-element_type=\"widget\" id=\"header-5\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WARRANTY<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e94d5e elementor-widget elementor-widget-text-editor\" data-id=\"2e94d5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>22. A Buyer who believes that he\/she has received food items of inadequate quality (including food items that do not comply with safety, quality, labelling, product information, and other mandatory requirements) shall submit a claim to the Seller in the prescribed form (Annex 2 to these Terms and Conditions). The claim can be submitted by email to sales@biogami.lt.<\/p>\n<p>23. Together with the claim, the Buyer must submit a VAT invoice confirming the purchase of the goods and specify the defects of the goods.<\/p>\n<p>24. Upon receipt of the Buyer\u2019s claim, the Seller shall evaluate the information provided therein and:<\/p>\n<p>24.1. Replaces the defective item with an item of suitable quality; or<\/p>\n<p>24.2. refund the money paid for the goods to the Buyer within 14 days at the latest.<\/p>\n<p>25. The Buyer may also contact the State Food and Veterinary Service (toll free at +370 800 40 403) or report poor quality food products by completing the questionnaire available at: https:\/\/vmvt.lt\/maisto-sauga\/kontrole\/praneskite-apie-nekokybiskus-maisto-produktus.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4adc0e elementor-widget elementor-widget-heading\" data-id=\"f4adc0e\" data-element_type=\"widget\" id=\"header-6\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WITHDRAWAL FROM A DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS FORM<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e923c9f elementor-widget elementor-widget-button\" data-id=\"e923c9f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/test.mamuko.lt\/wp-content\/uploads\/2022\/11\/Prekiu-grazinimo-pvz.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL PROVISIONS THE RIGHT TO WITHDRAW FROM THE AGREEMENT RETURN\/EXCHANGE OF GOODS RETURNING THE GOODS DAMAGED ON DELIVERY WARRANTY WITHDRAWAL FROM A DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS FORM GENERAL PROVISIONS 1. The following Return Policy and Warranty Terms and Conditions (hereinafter referred to as the \u201cTerms and Conditions\u201d) shall govern the rights and obligations of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returning the goods - Mamuko \u2013 Porridges and Purees<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returning the goods - Mamuko \u2013 Porridges and Purees\" \/>\n<meta property=\"og:description\" content=\"GENERAL PROVISIONS THE RIGHT TO WITHDRAW FROM THE AGREEMENT RETURN\/EXCHANGE OF GOODS RETURNING THE GOODS DAMAGED ON DELIVERY WARRANTY WITHDRAWAL FROM A DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS FORM GENERAL PROVISIONS 1. 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